Building the future of learning
Problem: Clients indicated that they are used to have dashboards in their systems, which helps them quickly get an idea of the latest trends and usage of the platform. Downloading CSV reports and analyzing them is a current option, but this is less convenient than seeing the data instantly.
Issue: every organisations consists of different target groups. This can vary from departments, age or language. Currently we have an activation e-mail feature, which can only send one mail to the entire organisation. It would enrich our adoption marketing efforts if we can target specific target groups, for example "send an e-mail to all English speaking Springest employees"
Issue: we have a new client that is active in Poland. Currently we don't support the Polish currency Zloty. We will add this currency to also add Polish providers and make sure Polish employees can learn via Springest Go.
Issue: some clients use an Identity Management System to configure specific rights that employees have. Springest has an Admin system in which designated roles have administrator rights. Some clients want to connect their IDM with the Springest Admin, so that changes are automatically done in the Springest Admin.
Some clients use Pluralsight for online learning. Springest currently doesn't store the participation and progress of Pluralsight statuses. This results in an incomplete learning record in My Springest. We want to provide this insight in the Pluralsight statuses via an API.
Issue: in our module Springest Certified, complete reporting is even more crucial than in our Springest Go system. Employees who need to get a specific safety certificate, need to book as soon as they know their certificate expires. Our Certified clients need to know the booking status of their employees, so they know if the employee took action already.
Issue: Springest has several successful integrations with SuccessFactors. However, we don't have a specific staging environment to test SuccessFactors integrations. This makes it harder to implement a SuccessFactors integration and show clients what is possible.
Issue: we improved our management overview in My Springest last year: managers can now see all learning activities for all employees in their team. We want to take it one step further with this feature: it should also be possible to see one more layer deeper. EG: the managers manager should also be able to see what happens in his/her team.
Issue: as an employee you want to see all the things you learned, no matter via what system. Currently, Springest Go only stores the learning activities booked via Springest. We want to support importing learning activities from other (previous) Learning Management Systems for example, to provide the employee with a complete overview.
Issue: Springest Go supports manager approval. In some organisations this is not enough. There can be multiple managers, of which only one is allowed to decline/approve booking requests. The other manager should have insight in the learning activities (and compliance status in some cases). We want to make this possible via this project.
Issue: security is one of the most essential elements of Springest Go. We have a lot of security measures, but we want to take another step by implementing Single Sign On for Springest Admin users. This makes a login and password combination superfluous and increases overall security.
Issue: Springest values inclusion a lot. We want to get rid of the traditional "male"/"female" distinction and add "other" as gender type. This has been requested by several clients who also value inclusion.
Problem: Springest offers all data in the Springest Admin. Every single report has another outcome, because each report has another purpose. Currently, clients don't know exactly which data their reports entail (with or without cancelled bookings, with or without VAT etc.
Problem: some clients have licenses with "All you can learn"/E-learning Providers. For these providers, employees are forwarded via an LTI click-out to the targeted learning products. However, actions (aborting/pausing/completing) in this external system, aren't sent back to Springest and therefore not visible in the reports and learning profiles of the employees.
Problem: when employees request a course outside the catalogue, our customers lack insight in the status of this request. We only provide a status update once the booking is done by the employee, but the process before that is a black box for clients. It would help manage expectations for all involved parties to provide this insight.
Problem: the current booking process for group trainings doesn't meet all requirements of our clients. When a booking is done, it's hard and slow to make adjustments in the data. This results in a bad user experience for the client and the employee.
Problem: clients indicate that some features are not fully documented. This results in misunderstanding of how certain features work and costs time for all parties involved.
Problem: clients want Springest to be the sole source for all learning. Currently, we don't support podcasts on the platform. This results in not being able to track what every employee learns and decreases the user experience for employees.
These improvements are already helping our users learn!
Problem: Some clients indicated that their employees find it difficult to find the course they have in mind via Springest. Some employees already know what they want to learn, at which provider. In this case, we heard it's not always easy to find a specific product between all the options.
Using LTI we made it possible to integrate Elearning platforms in Springest Go. Learning Tools Interoperability (LTI) is a standard created by the IMS Global Learning Consortium. Its primary purpose is to connect learning systems such as a learning management system (LMS) with external service tools in a standard way across learning systems.
In the admin the Site owner/Provider owner should be able to filter the enrolled users on session date/start date.
The confirmation mail to the user should contain specific information for the course. This info can be added by the provider. The info can be about assignments, preparation, etc.).
Springest Go helps you keep track of the entire process of learning. From the moment you start looking for a course to the moment you've successfully completed a course. We ask the provider to upload the certificate directly to the database so you can easily find it when you need it.
When you need a certificate for your profession, it can be crucial to have a guarantee that you can attend a course on a specific day. We added a step to our booking process that asks the provider to confirm that your seat is booked. That way you can have peace of mind.
When a user books a course we will add this as an event to their calender. That way they will not forget about their training.
Many organisations make an agreement with their employees before they start learning. We have integrated this step in the booking process. This saves both the employee and the organisation a lot of time.
Both for internal as well as external courses, it is now possible to track attendance. We ask the provider to confirm that the employee attended the course. All this data is always visible in our system so you can have a complete overview at any time.
When there are not enough bookings for a start date, for example less than 6 (but should be customizable per course) the course should be cancelled automatically. That the start date is cancelled has to be shown to users looking for the course in the Go, and the users should not be able to select that start date anymore. It should be shown in the admin which users booked for the start date that is now cancelled (so the Provider can contact them about alternatives)
Users would like to see how many seats are left. A training session should be set to 'closed' once it is full. We will continue to show it until the date has passed.
We currently do not show the course schedule. For a user it is very important to know when he or she should attend the classes before a course is booked. The same applies to the locations of the meetings.
When the minimum amount of participants is reached the date can be guaranteed by the provider. We would like to show this on the platform.
To make sure that the users can easily access the important information about their course, we want to send all this information in an email after they have booked, and before the course starts.
For a manager or L&D professional it is important to see the progress an employee has made. We want to give them the overview they need to help their team grow.
Information about the availability of a course is an important part of the decision making process. A Springest we believe this should be as transparent as possible so we are taking steps to improve this.
Budget should be set by employer. Budget should be deducted when a product is booked. Budget is visible in My Springest for the user, as well as all products that were bought with it.
Providers asked us to show a more detailed overview of what the pricing of their products in based on. We added a more detailed overview now so it is clear what is included in the price.
Too often courses are cancelled because there is a lack of participants. This is very bad for the user experience. By allowing providers to show a guarantee that the course will start at the agreed upon date we hope to provide more transparency in the market. This will help the user make an informed decision and improve the user experience.
You can learn a lot from your colleagues. So it is importnat that you can see who knows what within the organisation.
Exams and tests are an important tool to measure and evaluate our knowledge and skills. Because of that they are part of the way we learn, and should be included in the Springest database.
It should be able for our Site owners and users to filter on product type, such as events. Therefore we will make a special page where you can easily find the latest events.
Many certificates have to be renewed on a yearly bases to ensure the employees knowledge is still up-to-date. We will notify the employee in advance that it is time to renew the certificate.
Many professions require that the employee passes certain courses to keep up-to-date with the latests knowledge in the field. This feature allows you to create requirements and assign these to your employees. Springest Go will show you exactly which employees have already met the requirements, and which could still use some motivation.
Data is a very important part of the Springest platform. Both data type, as well as data quality, ensure a pleasant user experience. Therefore, we continuously strive to improve our data.
A user should be able to download the course materials any time, anywhere. This includes ebooks, assignments and other course materials.
Sometimes the data about what you have learned is already in another system. Rather than adding it all by hand, we prefer to upload it all at once. We look at ways to import this history for you.
Users should be able to add content to the Springest database. This will allow users to learn from each other. Whether it is a documentary, presentation, book or website, all users should be able to share what they learn. This new data should be found just as easily as all the other data in Springest.
For users it is importnat to know what the terms and conditions are for cancellation. Until when can a booking be cancelled, and what are the cost involved. By showing this data we hope to improve transparency.
These are User focussed improvements of Springest Go. We believe that it is crucial to focus on the User in our development. Users should be happy to use our product, not forced to. That is why we always try to make their lives easier. By taking away the hurdles they encounter when they want to learn we ensure nothing stops the intrinsic motivation to develop and improve yourself.
If there are no dates available for future sessions, the user should be able to request a new start date
Many organisations create their own elearning programs. They need a place to host this content so it is easily integrated with their Springest Go platform
Springest already offers Linkedin certificates for any course you have passed. But it is also nice to share what you have learned on other social media. That stimulates others to also continue to develop themselves.
A test or exam is often used to asses your knowledge level or identify a gap in it. The result becomes the starting point for your search for a training or other learning product. With Learnmatch Springest will be able to match the results of your tests to suggested learning products.
This calendar shows all the upcoming relevant trainings for the user. Based on the function title, search history, or suggested courses by the organisation.
Found the perfect course but it is fully booked? We'll put you on the waiting list and notify you when a new starting date becomes available!
We believe a review from your colleague is more valuable than a review from someone you don't know. That is why we want to show those reviews first.
Springest has training products in over 1600 different subjects. Within your organisation there are often multiple experts in a subject, but it is hard to find them. By allowing users to discuss on a forum per subject we stimulate the internal knowledge exchange within the organisation.
Springest has over 3 million users per year. That helps us understand which content is important for you to know. Based on this data we'll send regular bite-sized learnings to keep you and your organisation up-to-date with the latest knowledge from your field.
When you see that a colleague has left a review for a course, it is very useful to contact that colleague if you have specific questions about that course. With one click you can contact them directly and find out what you want to know.
Keeping track of what you have learned, and what you still want to learn, should be easy. We help you plan your learning path for life long learning.
Often times you need a specific skill set or knowledge level to be able to get a promotion. By identifying the gap between where you are, and where you would like to be, it becomes clear which steps you should take to move ahead in your career. We will suggest courses based on the gap we've identified to help you along.
The data about what you have learned should be easily exportable to other systems, so you can use it anywhere you want. We are looking at ways to export it for you, in a format that is easily read by other systems.
Share the results with manager and on profile. Also re-evaluate after a year.
You want to set goals for what you want to learn and see how far you have progressed towards your goal. Sometimes these goals are based on an agreement you have made with a manager, and it is useful for both of you to record the agreement and have insight in the current status.
Add any learning product you like to your learning history to keep an overview of what you have learned so far. Based on what you have learned, we are able to give you suggestions for your next step.
Stay informed about the current status of learning within your team, without any effort. We notify you about the important changes and provide an overview of what you need to know.
Stay informed about what your team is learning.
To ensure all data in your learning history is complete, we will let you know what data is missing.
We will remind the users that their course will start soon. Not just so they do not forget, but also to wish them good luck!
Managers would like to know that their team members have attended a course. We keep them up-to-date of their teams progress.
Sometimes a provider is forced to cancel a course. We want to inform all the involved parties about this news and help them reschedule by suggesting alternative start dates.
When a user cancels the booking, the manager should get a notification, especially when the cancellation results in costs for the organisation.
In Springest Go planners can register multiple employees for a course at the same time. We will notify manager about this so they know the employee will be away during that time.
We believe the role of organisaitons is to facilitate and stimulate learning, to become a learning organisation. These features will help your organisation achieve that goal.
To provide insight into your support requests and our service level
In addition to the questions Springest asks for a review, often times organisations have additonal questions they would like to ask the employee. We want to integrate these questions into the review form so all the relevant information is collected at once.
Organisations often have suggestions or additional information with a training for their employees. We want to allow them to add this information in the system.
In larger organisations each employee has a specific Learning and Development contact they can turn to for questions. We want to provide insight into who this is for each user.
Description: Site-Owners, providers and users can send mails in the platform to users/participants. Especially the first two groups are nice, the third group is mainly important for Social Learning aspects.
For example for tax reasons. In the booking form: http://img.springe.st/Training_MS_Office_2010_Updatetraining_-_Inschrijven_-_Springest_2017-05-31_20-11-06.png In the approval flow: http://img.springe.st/Approvals_-_My_Springest_-_Springest_2017-05-31_20-09-40.png In the admin: http://img.springe.st/Toon_inschrijvingsaanvraag_2017-05-31_20-18-26.png
Many organisations organise their own courses to help their employees develop skills and knowledge that is specific to that organisation. This puts the organisation in the role of the education provider. Springest Go helps you develop your employees by taking care of all the processes involved.
You want to use any form of learning available to develop your employees. We want to include apps that support hosting a webinar or digital classroom.
A button in the admin that the Site owner can push to launch the Go!